FAQ
What is your shipping policy?
Our shipping and handling fees cover the cost of processing your order, packing the products you purchased, and delivering the products to you. We use the United States Postal Service's Priority Mail to ship our products directly from our store to your home in 1-3 days.
We strive to provide our customers with quality products at the lowest shipping rate possible. For this reason, we use multiple shipping options from USPS. Please select the lowest shipping option at check-out. Both priority mail options are expected to arrive in 1-3 days.
Orders are shipped Monday through Wednesday. Any perishable orders placed after 11:59 am EST on Tuesday will be shipped the following Monday, in order to ensure that your items arrive fresh at your doorstep. For large orders or orders containing bakery items, an additional day may be required for processing in order to ensure maximum freshness. If there is any delay in processing your order, we will notify you via phone or e-mail.
Customers who would like their packages held until the following Monday should reply to their order email right after the order is placed to ensure our team places a hold on the order.
Do you use dry ice or other refrigeration methods to ship perishable items?
No. We make our sausages the same way our great grandparents made it in the old country. It is wood-smoked in our very own smokehouse, which allows the meats to be preserved without refrigeration. However, we recommend that you store it in your fridge or freezer upon opening your package. Additionally, please use your best judgment if you live in an area that experiences times of extreme heat.
What is your return policy?
It is our goal to make sure you are satisfied with your purchase. If for any reason you are unhappy with your order, please notify us within 7 days of receiving your shipment. Any unopened items may be returned either by mail or in our store within two weeks.
To return by mail:
Please call or e-mail us, indicating the reason for the return of the item for merchandise credit.
Place a copy of your receipt in the box with your merchandise. Be sure to also keep a copy of the receipt for your own records.
Use the shipping carrier that is most convenient for you and send your return to the following address:
Chaves Market
49 Columbia Street
Fall River, MA 02721
What if I don't see what I am looking for?
We have been providing mail orders to our long-distance customers since 1993. If you have purchased an item in the past that you do not see on our website or if you have a special request for an item in our store, please do not hesitate to contact us. We will do our very best to accommodate your request.